​

We would ask that at first the Service User or their family speak to a member of the management team within the home, with any complaints, issues or compliment’s. We hope that any problems or issues can be resolved at this stage. If not then please speak to:

Mrs Chantel Pears, Manager or Mrs Rachel Ward, Nominated Individual / Company Director.

 

If the Service User or their representative wishes to speak to someone external to the home they can speak to their Social Worker or anyone at their local Social Services office at:

 

Copeland Adult and Local Services

Blencathra House

PO BOX 110

Whitehaven

Cumbria                                                          

CA28 OBN

Tel: 01946 506352        

​

Or

 

Care Quality Commission who regulates and inspects both Bethshan Nursing Home Ltd and

Bethany House Ltd at:

 

Care Quality Commission

Citygate

Gallowgate

Newcastle upon Tyne

NE1 4PA

Tel: 03000 616161

 

A copy of the full Complaints and Compliments Policy will be given to all new service users and it will be sent out annually.

 

If you wish to receive a copy of the Complaints Policy at any time, please contact us on 01946 590071, write to us at Main Office, Bethshan Nursing Home, Yewbarrow Close, Whitehaven, CA28 8HB or e-mail us admin@bethshan.care

​

​